Memory Plush is based out of United States of America (US). As of now, shipping to any other country besides the US will be considered international shipping. This shipping policy applies to orders requiring international shipping.
Shipping from the US to certain areas in the world, such as the EU, may lead to the customs offices in those countries requiring import taxes, VATs, and other fees to be paid. These fees are based on policies from the destination countries, which we have no control over.
Once your order reaches the customs office of your country, we have no control over how long it takes for customs to release the order. The customs office may contact you directly to inquire about your order or any fees to be paid.
We are doing our best to help you minimize any taxes and fees. For example, we have been considering international centers from which we can fulfill orders. Once we can fulfill orders from within your region, fees and taxes may not be charged by local authorities anymore on orders.
Customers are responsible for any taxes or custom duties and paying the fees. In certain cases, documents will have to be provided. The required documents may include a copy of your receipt or order transaction.
Please abide by the rules of the country your order is shipped to.
Our promise to you is to constantly find ways to reduce shipping costs, taxes, and fees for you. Currently, we are working on expanding our fulfillment locations. Once we are able to ship from fulfillment locations that are in your region, shipping costs should be much lower. Taxes and fees may also not be charged anymore by customs office, since orders will be shipped locally.
Also, please note that items on our store come from different suppliers. If you ordered more than one item, your order may arrive in distinct packages.
Thank you so much for being our customer and for your understanding. If you have any questions about our International Shipping Policy, please reach out to us at firstname.lastname@example.org.